Chapter 4

Methods of Dispute Resolution

-Sometimes it is better to resolve conflict w/o going to court

-Negotiation

-People involved discuss problem and try to reach an acceptable solution

-Reach a “settlement”

-Most court cases

-Sometimes informal

-Sometimes people hire lawyers

-Arbitration

-People involved have someone listen to arguments and make a decision

-Like a trial, but much more informal

-Can be binding

-Mediation

-Third party helps disputing parties settle the problem

-Mediators do not issue decisions

-Ombudsman